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WE'RE HERE FOR YOU 24/7. SUICIDE PREVENTION AND 2-1-1:

DEVELOPMENT DIRECTOR

REPORTS TO: EXECUTIVE DIRECTOR  

LOCATION: OKLAHOMA CITY

JOB TYPE: FULL TIME

JOB SUMMARY

HeartLine is seeking a Development Director to perform various tasks contributing to fundraising of the agency.  The Development Director prepares and distributes reports, develops appeals, writes grant requests and follows-up with donors and potential donors.  Supervises Communications Coordinator who supports agency visibility and awareness efforts through coordinated engagement strategies.

JOB RESPONSIBILITIES

Researches foundations/corporations and generates grant applications to meet agency budget needs. Works with Executive Director, Board of Directors and other staff to develop and carry out fund development strategies.  Works with Executive Director to achieve annual fundraising goals. Responsible for special events coordination and implementation, including Festival of Hope and other agency events.  Works in coordination with Communications Coordinator to evaluate program needs, while developing and overseeing HeartLine’s grant request initiatives including grant research and preparation.  Maintains strong relationships with nonprofit, public and private sector organizations and community leaders. Conducts year-end campaign, strategic donor development and develops a planned giving program.  Oversees maintenance of database of individuals, corporate and foundation donors. Develops annual fund development and communications plans in coordination with Communications Coordinator.

Educates and cultivates prospective donors, volunteers, professional advisers and community at large about the services and activities of HeartLine through networking, presentations, speaking opportunities and conferences.  Maintains donor relationships through personal communications and donor appreciation. Facilitates board members’ participation in fundraising.  Maintains and expands the President’s Club donor group.

In conjunction with the Communications Coordinator, oversees production of agency press releases for campaigns or events and distribution to appropriate contacts.  Oversees web site updates and changes.  Oversees the production of newsletters and printed materials as needed.  Oversees creation of the agency’s annual report.

JOB QUALIFICATIONS

Bachelor’s degree required. At least four years’ experience in nonprofit development and grant-writing, preferably with significant foundation and high-donor fundraising experience.  Proven track record of achieving revenue targets.  Thorough understanding of all facets of a diversified funding base.  Excellent computer, verbal, presentation and writing skills required.  Interest, enthusiasm and affinity for fundraising and working with people. 

REQUIRED SKILLS AND ABILITIES

Attentive, persistent and flexible.  Personable and respectful.  Creative team-player and self-starter.  Ability to use Microsoft Office, including Excel and PowerPoint.  Strong computer skills in Adobe Photoshop, InDesign and Illustrator preferred.  Physically able to lift 20 pounds, climb stairs, and bend/stoop. 

WORK ENVIRONMENT

HeartLine supports a comfortable, yet professional work environment.  Courtesy, respect, and equitable treatment are expected.  Staff members receive support, recognition and appreciation for jobs well done.  There are opportunities for participation, challenge, and broadening experiences.

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.  

  • Routine office environment.
  • Moderate independent travel.
  • Some evening/weekend work required.  HeartLine supports a flexible schedule for exempt employees.

TO APPLY FOR THIS JOB: Please send a cover letter and resume to employment@heartlineoklahoma.org by April 30.

CRISIS INTERVENTION CALL SPECIALIST

HeartLine is seeking strong candidates for consideration for the position of Crisis Intervention Call Specialist. 

Please include your availability in your cover letter.

POSITION DESCRIPTION

The HeartLine Call Specialist assesses caller needs, provides information about or linkage with appropriate service providers, offers advocacy assistance when required, and follow-up as assigned to ensure that the individual’s needs were met. Maintains effective listening skills, while providing information, and referral and crisis-intervention services to callers in 24/7 call-center setting. Provides coverage of 2-1-1, Gatekeeper, National Suicide Prevention Lifelines, Oklahoma Problem Gambling Hotline, Reachout Hotline and CareLine telephone lines as needed. Provides emotional support and crisis intervention with distraught callers. Gathers information about the circumstances that precipitated the call and the caller’s specific needs for assistance. Reports required information to the State Hotline in cases of abuse or neglect. Records all calls in database, noting basic demographic information and classifying the type of call and needs. Actively participates in HeartLine’s community disaster/emergency response plan.

JOB QUALIFICATIONS

Minimum two years college education preferred. Experience in community nonprofit a plus. Experience in a call-center setting helpful, but not required. Must successfully clear a criminal background check.

REQUIRED SKILLS AND ABILITIES

Strong verbal skills and computer skills required. Ability to work with volunteers, ability to show compassion and nonjudgmental attitude while assisting callers with diverse and complex needs. Ability to handle stress due to scope and type of calls that may be received. Must be a people person.

HeartLine, Oklahoma’s community-crisis connection, connects people to help, hope and information – 24 hours a day. Serving Oklahoma since 1971, HeartLine is an integral part of the social services community.

Please fill out an employment application and include your cover letter with availability. HeartLine is an equal opportunity employer.

Please upload a PDF of your resume and cover letter.
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