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WE'RE HERE FOR YOU 24/7. SUICIDE PREVENTION AND 2-1-1:

SPECIAL EVENTS/DEVELOPMENT INTERN

POSITION DESCRIPTION

HeartLine is currently seeking a hard-working, responsible, team oriented summer intern, passionate about HeartLine’s mission to provide help, hope and information to Oklahomans in need. A HeartLine Special Events/Development Intern will receive nonprofit development, communications and fundraising experience while planning HeartLine’s annual gala, Festival of Hope and assisting in HeartLine’s fund development initiatives. Applicant selected will assist in vendor coordination, event committee preparation, volunteer coordination, auction coordination, donor stewardship and additional administrative duties essential to successful nonprofit development.

The Special Events/Development Intern reports to the Development Director and Communications Coordinator, but may work with other HeartLine staff and programs as assigned.

POSITION QUALIFICATIONS

  • Updating data collected from event sponsors as well as assisting in sponsorship list upkeep.
  • Assisting in coordination of event auctions.
  • Working with development to develop a successful volunteer management strategy.
  • Assisting in building relationships with community partners.
  • Assisting with the assembly and logistics of mailings.
  • Assisting with day-of event set up and management.

POSITION REQUIREMENTS

  • College junior or senior in bachelor’s degree program seeking to fulfill course credit requirements.
  • Reliable transportation.
  • Excellent written and oral communication skills with knowledge of AP style.
  • Working knowledge of basic office software like Word and Excel.
  • Ability to learn donor software like eTapestry and Greater Giving.
  • Attention to detail and strong organizational skills.
  • Ability to sit for long periods, speak and communicate effectively through the phone, lift up to 25 lbs, learn new office equipment and software.
  • Passion for and ability to positively represent HeartLine’s mission.
  • Self-motivation, positive attitude and willingness to learn.
  • Ability to attend HeartLine’s 16th annual Festival of Hope and assist volunteers and staff during event.

POSITION REPORTS TO

Development Director & Communications Coordinator

HOURS AND SALARY

  • Flexible; within 9am-4pm M-Thurs POSITION TYPE
  • Part-time, unpaid internship, summer 2017
  • This position may qualify for academic credit.

TO APPLY FOR THIS JOB

Interested applicants can send a cover letter and resume to Emilie Hechtner at emcclanahan@heartlineoklahoma.org. Please specify “Special Events/Development Intern” in the subject line.

APPLICATION DEADLINE

Friday, March 31, 2017

CRISIS INTERVENTION CALL SPECIALIST

HeartLine is seeking strong candidates for consideration for the position of Crisis Intervention Call Specialist. We are currently seeking a full-time employee, Sunday through Thursday.

Please include your availability in your cover letter.

POSITION DESCRIPTION

The HeartLine Call Specialist assesses caller needs, provides information about or linkage with appropriate service providers, offers advocacy assistance when required, and follow-up as assigned to ensure that the individual’s needs were met. Maintains effective listening skills, while providing information, and referral and crisis-intervention services to callers in 24/7 call-center setting. Provides coverage of 2-1-1, Gatekeeper, National Suicide Prevention Lifelines, Oklahoma Problem Gambling Hotline, Reachout Hotline and CareLine telephone lines as needed. Provides emotional support and crisis intervention with distraught callers. Gathers information about the circumstances that precipitated the call and the caller’s specific needs for assistance. Reports required information to the State Hotline in cases of abuse or neglect. Records all calls in database, noting basic demographic information and classifying the type of call and needs. Actively participates in HeartLine’s community disaster/emergency response plan.

JOB QUALIFICATIONS

Minimum two years college education preferred. Experience in community nonprofit a plus. Experience in a call-center setting helpful, but not required. Must successfully clear a criminal background check.

REQUIRED SKILLS AND ABILITIES

Strong verbal skills and computer skills required. Ability to work with volunteers, ability to show compassion and nonjudgmental attitude while assisting callers with diverse and complex needs. Ability to handle stress due to scope and type of calls that may be received. Must be a people person.

HeartLine, Oklahoma’s community-crisis connection, connects people to help, hope and information – 24 hours a day. Serving Oklahoma since 1971, HeartLine is an integral part of the social services community.

Please fill out an employment application and include your cover letter with availability. HeartLine is an equal opportunity employer.

Please upload a PDF of your resume and cover letter.
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